So here we are in florida on a singing tour for nine days. Trouble at the rental car window at the airport because of some agent with a crappy attitude. She neglected to tell any of us that some of our cars are equipped with a Sun Pass, florida's electronic toll road pass so you don't have to pay. A few of us had to pay $15-20 cash in tolls before finding out we could have skipped that part. Thanks to the kind toll collector who pointed this out to me I was finally able to save some cash.
Budget also equipped my Chevy impala with XM radio. The radio signal for it suddenly quit. Couldn't reset it either so I called Budget to ask for their help. After being transferred/handed off to someone else, I finally found a terrific lady who told me their initial contract had expired and there was nothing they could do about it. However, if I wanted to come in they would give me a small handheld unit . . . for a small fee. God job, Budget.
At downtown Disney yesterday, we're at Portobello's Yacht club for lunch. My daughter has to go bak to the car for something but gets something in her eye and is in a lot of pain. We can't find it or wash it out. The restaurant manager tells us about a walk-in urgent care place and gives us directions to get there. We're clearing out and paying our bill and she asks how our food was. Told her we'd really been looking forward to the creme brûlée for dessert. She tells us she'll be there all day and f we come back, she'll take care of us.
Things work out okay and my daughter is ine (very small corneal abrasion) so we return to the restaurant. Manager honored her word and she comped us almost $30 of dessert.
Sorry for this being so long, but it sure got me to again wonder why some companies are so good at customer service and others are so crappy about it. Why would I ever want to rent another car from Budget again? Yet, I can't wait o return o Portabellos and tell all of you about it.
What gives?