we had a cable company for a few years that promised everyone in the flyer they left in the apartment managers office that all of us got FSW and FSW2. it made for a nice recruiting tool to prospective tenants, but it was an outright lie. i called them several times about restoring that channel and got the runaround 100% of the time. finally decided to that there was really only one way to get their attention, so the next billing cycle i deducted $5 from my bill and wrote them a letter explaining that i had tired of paying for a service they advertised providing, and yet i couldn't get it, and until they either fixed the situation by providing the channel or reduced my bill for not providing, i was no longer going to pay for their inaccurate service.
well, that got someone's attention and i got a phone call about ten days later telling me that they were working on it. deducted $5 the next month and that prompted another phone call. bottom line is that they officially reduced my bill by $2.50 and stopped advertising that they offered those channels.
looney, money talks to these companies, so if you're not getting what they advertised, i suggest knocking off a few bucks from your payment and writing them a letter explaining why. that's a message they'll hear.